Hari Ke 102

·       We (Front Office Staff) do “briefing” before starting our job description.


·         Prepare welcome drink and clean the pantry.


·         I wrote a welcome card and print a welcome letter for arrival the next day.


·         Handling check-in process (Collect room payment and room deposit )


·         Handling check-out process


·         Handling guest requests by telephone


·         Update shares and profile note guests on the system


·         Handling guests to showing room


      ·       I made a reimbursement and sent it to the accounting office

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